Refund & Returns Policy

At Patagonia Clothing UK, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be able to request a return or refund in accordance with the conditions outlined below.

Return Eligibility

To be eligible for a return, items should generally be:

Unworn and unused
In their original condition
Free from stains, damage, or signs of use
Returned with original tags and packaging where applicable

We recommend checking your order as soon as it arrives and contacting us promptly if there is an issue.

Return Requests

If you would like to request a return, please contact our customer support team before sending the item back.

Email: [email protected]

Please include your order details and briefly explain the reason for your return. Our team will provide the relevant return instructions.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us review the issue and determine the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will review your refund request. If approved, the refund will be processed using the original payment method where possible.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Non-Returnable Items

Certain items may not be eligible for return where they have been used, damaged after delivery, altered, or are otherwise not in their original condition.

Please contact us before returning an item if you are unsure whether it qualifies for a return.

Return Shipping

Unless an item is received damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer. Any applicable return shipping arrangements will be communicated by our support team.

Exchanges

If you would like to exchange an item for another size or product, contact us at [email protected] before sending anything back. Exchange availability may depend on stock.

Contact Us

If you have any questions about our refund and returns process, please contact: